Terms and conditions


1. Introduction

Seller

Elke Baillieu

Belleboslaan 5

8480 Eernegem

Belgium

email: info@meadowglow.com

Registered company number : 0719.808.096
Belgian  vat number : BE 0719.808.096
Bank account : BE03363184100784

In the following terms and conditions, 'we', 'us', 'our' or 'Meadow Glow' means Meadow Glow by Elke Baillieu. The website www.meadowglow.com is made available to you 'the purchaser' persuant to the following terms and conditions wich are legally binding. Please read through these terms carefully before making any purchase from the Meadow Glow website. Any purchase from the Meadow Glow website will indicate your full acceptance of these terms and conditions.

2. Price

All products and prices on the Meadow Glow website are quoted and settled in Euros. All taxes are included in the prices that are displayed on our website. Shipping costs are not included in this price. You can check the shipping cost for each product and country before checkout. 

Purchases shipped to international addresses can be subject to custom taxes imposed by your home country. For international orders, the prices listed do not include any overseas duties, customs or import charges which may apply depending on the home country.

Any additional international charges will be at the expense of the Purchaser and will not be covered by Meadow Glow. The Purchaser may incur these charges at any time up to 24 months after the goods have been purchased. 

3. Product availability 

All pieces in the online shop are ready to ship. 

4. Order confirmation

Confirmation of your order will be sent to your e-mail address. The e-mail will reconfirm all delivery and shipping details, charges and any other relevant information.

It is the purchaser’s responsibility to ensure that all information provided is accurate. I aim to ship within 2-3 business days of orders being placed, however this may vary depending on demand, sickness or illness, or public holidays during the time of order. Please email me immediately should you need to make any changes to your order or if you require your order by a specific time.

5. Payment 

Transactions for purchases are made through Mollie or Paypal; accepting bancontact, ideal and all major credit cards.

All goods remain the property of Meadow Glow until they are paid-for in full. Please ensure you enter your contact and delivery details correctly, including your phone number, so that I can contact you if necessary. 

6. Delivery 

When you have placed your order and I received your payment, you will receive an email with an order confirmation. Delivery takes around 2-4 working days within Belgium. 

7. Shipping

Your Meadow Glow order will be shipped by registered tracked post to you. Upon ordering, you will be sent a unique tracking number so you can check the current location of your package on your local postal service website as it makes it way to you. 

  • Shipping within beglium

Please allow 2-4 business days for delivery after dispatch notification.

Meadow Glow cannot accept responsibility for delays in delivery, theft or loss of a product during shipping. 

  • International shipping

Please allow 1-4 weeks for delivery after dispatch notification.

 Meadow Glow cannot accept responsibility for delays in delivery, theft or loss of a product during shipping. 

I pack the pieces very carefully to avoid damages during transport. However, if something should happen to your order during transport, please notify me within 24 hours after receiving the order. You can send an email with a description of your claim and clear pictures to info@meadowglow.com

8. Liability 

Meadow Glow is not responsible for damages that happen due to wrong usage of the products. For all orders the Belgian law and public right apply. Disputes will also be settled by the Belgian court. 

9. Return Policy 

In the odd case that you don't like your order or are not happy, you can return the goods within 14 days after receiving them. Please always notify me and send an email to before shipping the goods back to me. When I  received your return order, I will review it and refund your order within 2 working days. The Purchaser is responsible for return shipping fees. Meadow Glow can not be held responsible for damages or loss of return orders.

Items must be returned in their original, unused condition, within their gift box. Please pack all exchanges carefully, as Meadow Glow cannot be held responsible for items damaged in return transit to Meadow Glow. 

10. Product variation

As described in our product descriptions, every Meadow Glow product is carefully handmade using a range of natural materials. This may result in variations in colour, shape and texture between pieces. I endeavour to minimise these variations, however, a handmade item does not have a machine made, uniform finish. The hand of the maker is evident in each piece to guarantee authenticity of a manual process. This is a charming inherent character of a handcrafted item.

 

 

 

 


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